Privacy Policy

We appreciate your interest in our online shop. The protection of your personal data is very important to us. Below, we inform you in detail about how we handle your personal data.

1. Controller

The controller for data processing on this website is:

MEVIROLA LIMITED
RM03, 24/F, HO KING COMM CTR
2-16 FAYUEN ST, MONG KOK
HONG KONG

E-mail: support@orthonex.de

2. Access Data and Hosting

You can visit our website without providing any personal information. Each time you access a website, the web server automatically stores so-called server log files. These include in particular:

the name of the accessed file,
your IP address,
date and time of access,
the transferred data volume,
the requesting provider.

The processing of this data serves to ensure the trouble-free operation of the website and to improve our offerings. The legal basis is Art. 6 Para. 1 S. 1 lit. f GDPR.

The log files are stored for a limited period and then deleted, unless there is a legal obligation to retain them or a legitimate interest in longer storage.

Content Delivery Network (CDN)

To improve the loading times and presentation of our website, we may use a Content Delivery Network (CDN). Content is delivered via regionally distributed servers. Technical access data may be processed in this context.

If processing takes place in third countries, particularly in the USA, this is done on the basis of appropriate safeguards, particularly standard contractual clauses.

3. Data Processing for Contract Fulfilment and Contact

We collect personal data if you voluntarily provide it to us as part of an order or when contacting us. Which data is collected can be seen from the respective input forms.

We use the data you provide to:

process your order,
handle the contractual relationship,
process your inquiries,
communicate with you.

The legal basis for this is Art. 6 Para. 1 S. 1 lit. b GDPR.

After complete contract fulfilment, your data will be restricted for further processing and deleted after the expiry of statutory retention periods, unless you have expressly consented to further use or we are legally entitled or obliged to store it for a longer period.

4. Data Processing for Shipping Purposes

For contract fulfilment, we pass on your data to the shipping service provider commissioned with the delivery, insofar as this is necessary for the delivery of ordered goods. The legal basis is Art. 6 Para. 1 S. 1 lit. b GDPR.

If shipping is carried out directly by external logistics partners, manufacturers, or wholesalers, we transmit your data to the extent necessary for delivery.

Shipping Notification

If you have given your express consent, we may send you an email with your email address or phone number to the selected shipping service provider so that they can inform you about the shipping status or coordinate delivery. The legal basis is your consent according to Art. 6 Para. 1 S. 1 lit. a GDPR.

Consent can be revoked at any time with effect for the future.

5. Data Processing for Payment Processing

To process payments, we work with external payment service providers and technical service providers. Depending on the chosen payment method, we pass on the data required for payment processing to the respective provider.

Processing takes place for the purpose of contract fulfilment in accordance with Art. 6 Para. 1 S. 1 lit. b GDPR.

Depending on the payment method, data for fraud prevention, identity verification, or credit checks may also be processed, if necessary. The legal basis for this can be Art. 6 Para. 1 S. 1 lit. f GDPR or your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.

Klarna

If you select a Klarna payment method, the data required for payment processing will be transmitted to Klarna. Further processing is carried out according to Klarna's data protection regulations.

Other Payment Providers

If other payment providers such as PayPal, Shopify Payments, credit card providers, or instant payment services are offered on our website, their data protection provisions apply in addition.

Note: You should only include this section if you actually offer these payment methods in your shop.

6. Email Advertising / Newsletter

If you subscribe to our newsletter, we will use your email address to send you regular information about our products, offers, and promotions. The legal basis is your consent in accordance with Art. 6 Para. 1 S. 1 lit. a GDPR.

You can unsubscribe at any time, either via the unsubscribe link in the newsletter or by sending a message to support@orthonex.de.

Review Requests

If you have given us your express consent, we may send you an email after your order, requesting a review of your purchase. The legal basis is Art. 6 Para. 1 S. 1 lit. a GDPR.

7. Cookies and Similar Technologies

Our website uses cookies and similar technologies. Some of these are technically necessary to provide the basic functions of the shop, in particular:

shopping cart function,
ordering process,
storage of language settings,
website security and stability.

The legal basis for the use of technically necessary cookies is Art. 6 Para. 1 S. 1 lit. f GDPR.

If you have consented, we also use cookies and technologies for analysis, statistics, and marketing purposes. The legal basis in this case is Art. 6 Para. 1 S. 1 lit. a GDPR.

You can revoke your consent at any time with effect for the future or adjust your cookie settings.

8. Consent Management

To manage consents, we may use a consent management tool through which you can manage and document your cookie settings.

Information such as your consent decision, time of decision, browser information, device data, and anonymized IP address may be processed. Processing is carried out to fulfil our legal proof obligations.

9. Use of Analysis and Marketing Tools

If you have consented, analysis and marketing services, particularly services from Google or Meta, may be used on this website.

Google Services

If activated, services such as:

Google Analytics,
Google Ads / Conversion Tracking,
Google Remarketing,
Google reCAPTCHA

may be used.

These services may process data such as IP address, browser information, device information, time of visit, and usage behavior. Processing may also take place on servers in third countries.

Meta / Facebook Pixel

If activated, the Meta Pixel may be used on our website to track the behavior of visitors who have reached our website via advertisements, and to create target groups for advertising.

In this context, data on page views, user behavior, technical device information, and, if applicable, hashed identification data may be processed.

Important: Only include these sections if you have actually integrated Google Analytics / Google Ads / Meta Pixel.

10. Social Media

Our website may contain links to social networks such as Facebook or Instagram. These are generally designed as mere links. A connection to the servers of the respective provider is only established by clicking on the respective link.

When you visit our presences on social networks, data processing takes place under the sole responsibility of the respective platform operators. Their data protection provisions apply in this respect.

11. Storage Period

We store personal data only as long as it is necessary for the respective processing purposes or we are legally obliged to retain it. After the respective purpose ceases to apply or legal deadlines expire, the data will be deleted or its processing restricted.

12. Your Rights

You have the following rights regarding your personal data:

Right to information according to Art. 15 GDPR,
Right to rectification according to Art. 16 GDPR,
Right to erasure according to Art. 17 GDPR,
Right to restriction of processing according to Art. 18 GDPR,
Right to data portability according to Art. 20 GDPR,
Right to object to processing according to Art. 21 GDPR,
Right to withdraw granted consents with effect for the future,
Right to lodge a complaint with a supervisory authority according to Art. 77 GDPR.

13. Right to Object

Insofar as we process personal data on the basis of legitimate interests in accordance with Art. 6 Para. 1 S. 1 lit. f GDPR, you have the right to object to this processing with effect for the future, provided that there are reasons arising from your particular situation.

If personal data is processed for direct marketing purposes, you have the right to object to this processing at any time. After your objection, we will no longer process your data for direct marketing purposes.

14. Contact

For questions regarding the collection, processing, or use of your personal data, for information, rectification, restriction, or erasure of data, as well as for the withdrawal of granted consents or objection to a specific data use, please contact: